Last updated: 30.12.2025

This Privacy Policy explains how Quack Fragrance collects, uses, and protects your personal data when you visit or make a purchase from this site.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Business name: Quack Fragrance
Country of operation: United Kingdom
Contact email: Please use the contact form on this site

For the purposes of UK data protection law, we are the data controller of your personal data.

When you place an order, create an account, or contact us, we may collect:

• Full name
   
• Billing and delivery address
   
• Email address
   
• Phone number
   
• Order details
   

Payments are processed securely by third-party payment providers. We do not store full card or payment details.

When you use our Site, we may automatically collect:

• IP address
   
• Browser and device type
   
• Time zone
   
• Pages viewed and interactions
   
• Cookies and similar technologies
   

We use your personal data to:

• Process and deliver orders
   
• Communicate with you about your purchase
   
• Provide customer support
   
• Improve our website and services
   
• Prevent fraud and ensure site security
   
• Send marketing communications (only if you have opted in)
   

We process your personal data under the following lawful bases:

• Contractual necessity – to fulfil your order
   
• Consent – for marketing communications
   
• Legal obligation – for accounting and tax requirements
   
• Legitimate interests – to improve our services and protect our business
   

We only share your personal data with trusted third parties where necessary, including:

• Payment processors
   
• Delivery and fulfilment providers
   
• Website hosting and analytics services (such as GoDaddy tools)
   

We do not sell your personal data.

We may disclose personal data if required to do so by law or to protect our legal rights.

Our Site uses cookies to:

• Enable essential website functionality
   
• Remember preferences
   
• Analyse website traffic
   

You can manage or disable cookies through your browser settings. Some features of the Site may not function properly if cookies are disabled.

You have the right to:

• Access your personal data
   
• Request correction of inaccurate data
   
• Request deletion of your data
   
• Restrict or object to processing
   
• Request data portability
   
• Withdraw consent at any time
   

To exercise your rights, please contact us using the details below.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

We take appropriate technical and organisational measures to protect your personal data. However, no online transmission is completely secure.

Our Site may include links to third-party websites. We are not responsible for their privacy policies or practices.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have questions about this Privacy Policy or how we handle your personal data, please contact:

Email: using the contact form on this site.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.