Last updated: 30.12.2025

This Shipping Policy explains how orders are processed and delivered by Quack Fragrance

Orders are typically processed within [1–5] business days (excluding weekends and UK bank holidays).

During busy periods or promotions, processing times may be slightly longer.

We currently ship to:

• United Kingdom only
  We will quote for overseas delivery.
   

If you are unsure whether we ship to your location, please contact us before placing an order.

Delivery times are estimates and may vary depending on the courier.

Typical UK delivery times:

• Standard delivery: [2–5 business days]
  
   

Shipping costs are calculated at checkout.

We are not responsible for delays caused by:

• Courier issues
   
• Weather conditions
   
• Incorrect or incomplete delivery information
• Factors outside of our control

If your order is delayed, please contact us and we will assist where possible.

If your order has not arrived within the estimated delivery time:

• Please contact us within 7 days of the expected delivery date and we will investigate with the courier.
  
   

Please ensure your delivery address is correct at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.

For shipping or delivery enquiries, contact us at:

Email: The contact form on this site